Quick Help

Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.



Articles in this Category

What is your refund policy?
Мы стремимся предоставлять отличные продукты для знакомства и саморазвития. Если вы чувствуете, что программа не соответствует вашим ожиданиям, вы можете вернуть ее нам для возврата, при условии, что:...
Article rated 2.1/5.0
Do you offer a guarantee?
The "Dating Dynamics" programs are supported by a full 90 day money back guarantee*. Take 90 days to use and examine my crucial information, tips and seduction techniques. That's up to 12...
Article rated 1.9/5.0
How do I cancel my Advanced Coaching?
If you would like to make any changes to your Advanced Coaching status, please visit this page: Advanced Coaching Status Page Thanks for your interest in our products...
Article rated 1.7/5.0
Which program should I get? I'm confused...
The best way to figure out the program for you is to visit our product catalog page here: Carlos Xuma's Dating Advice Programs And if you want to see a visual map of which program comes ...
Article rated 2.5/5.0
How will this show up on my credit card?
Your privacy is assured. All programs purchased through us show only "DD Publications" to maintain your privacy. Furthermore, the packages are discreet and unmarked as to the contents.
Article rated 2.1/5.0
I didn't get my link to download the program... Where is it?
You can get your download information here: Get Your Download Link Here...
Article rated 1.4/5.0
I haven't received my shipment...?
We ship priority mail in most situations, so if you have not received your package after 6-10 business days, please submit a help desk ticket, including your order date, the item purchased, your name,...
Article rated 3.9/5.0
Do you offer phone support?
Carlos' programs are currently only offered through the internet. In order to answer your questions in the most efficient way possible, we offer support primarily through this help desk. If you h...
Article rated 2.5/5.0
Which password do I use?
In this age of passwords for everything, it can get confusing. 1. You have a password for your e-books (if one came with your purchase.) Be sure to register on the download page for this password...
Article rated 2.1/5.0
I lost my ebook password... how do I get it again?
First of all, remember that you may have several passwords: - A password that will open your ebook... - A password to access your Advanced Coaching subscription account... - A possible pass...
Article rated 2.3/5.0
Why won't my ebook open?
Watch my video on how to download and unzip your files here:Download Instructions. In the event of any problems with your e-book download: 1) Be sure you filled out the registration inform...
Article rated 2.3/5.0
I have no problem downloading the files, but I can't figure out how to unzip them...?
Watch my video on how to download and unzip your files here:Download Instructions.If you're on a PC, you should just be able to open the file by double-clicking on it. You can also get "WinRar" from:C...
Article rated 2.3/5.0
Where do I log on to get my Advanced Coaching files?
You can login to your Advanced Coaching Progam here: Advanced Coaching Login
Article rated 3.0/5.0
I get an error "PDF is damaged" when I try to open your e-book...
First, make sure you're unzipping the file before you open it with any other applications. You can use Winzip on a Windows PC, or Stuffit on the Mac. (When you're done, you should have a file that end...
Article rated 3.0/5.0
Is the newsletter free?
I enjoy giving you the best dating advice each week, along with articles and other resources to improve your dating life. Sometimes it's hard to believe that I give all this great stuff away, ...
Article rated 3.0/5.0
How do I unsubscribe from email lists with you?
If you want to unsubscribe from the newsletter series, it's very simple. At the bottom of every newsletter you receive you will see a link followed by a url. If you click on this link or copy and past...
Article rated 1.4/5.0
What is your privacy policy...?
I take your privacy VERY seriously. You can review the full details here: Privacy Policy.
Article rated 3.0/5.0
I got a computer virus/My hard drive crashed/I lost my files... how do I get them back?
Thanks for you inquiry. As a courtesy to our customers, we would have no problem sending you a link to the e-books so you can download them again. In order to verify your order and send you the ...
Article rated 4.3/5.0
What if I'm having a problem with my CD or DVD?
PROBLEMS WITH YOUR CD/DVD? In the event of any problems with your CDs or DVDs that were shipped, please email us with the description of the problem. Be sure to include the following in yo...
Article rated 3.0/5.0
Do you sell the Alpha Man e-books separately from the CDs?
We've had many guys request the e-book only from the Secrets of the Alpha Man set, and we say NO. Why? The Secrets of the Alpha Man is such a powerful program BECAUSE OF the CD audio that I crea...
Article rated 3.0/5.0
How do I find out about all of Carlos' Programs?
You can find out full catalog here: Carlos Xuma's Dating Advice Programs or you can get our product map here: Carlos Xuma's Dating Advice Catalog Download
Article rated 2.6/5.0
Would You Like to Order Carlos' Products by Mail?
Simply send your cashier's check or money order to: DD Publications PO Box 4925 Foster City, CA 94404 Including your name, mailing address, phone number, email, and the name of the product you...
Article rated 3.4/5.0
My email has changed. How do I change it on the newsletters?
You'll have to sign up for them again under the new email address. You can do that with our subscription form here: Newsletter Subscription Page.
Article rated 1.7/5.0
I'm not getting the newsletter emails... why?
We employ a strict "double opt-in" confirmation procedure in our Newsletter subscription process, and never send mailings to an address that has not confirmed a subscription request. If you h...
Article rated 3.0/5.0
I'm having problems getting my Advanced Coaching files...
FOLLOW THESE STEPS: Did you lose the link to the subscribers download page? It's HERE: AAC Download Page. Don't forget to bookmark this location! If you lost your password, go t...
Article rated 2.3/5.0
What are the terms of use for the Advanced Coaching MP3 files?
MP3 Terms Agreement to use MP3s responsibly and legally Please read and accept the agreement below to continue purchasing your mp3 download(s). Terms of Service for the Dating Dynamics Advance...
Article rated 3.0/5.0
Why can't I order your programs without the Advanced Coaching?
Yes, you do get several free monthly sessions of my Advanced Coaching program free with most of my programs. Hey, if you don't want MORE value for your money, that's always your prerogative. How...
Article rated 3.0/5.0
How do I email Carlos a question?
Carlos would love to hear your feedback and questions... You can email him here: Email Form Or call him at 877-XUMA-NOW (877-986-2669) extension 19.
Article rated 3.0/5.0
How do I call Carlos?
You can reach Carlos on our toll free number: 877-XUMA-NOW (877-986-2669) Dial 15 to leave a testimonial... Dial 16 to ask Carlos a question... Dial 99 for technical tips... Dial 10 ...
Article rated 2.0/5.0
Do you offer seminars?
Yes, we are holding seminars in various locations in the US, such as Seattle, Las Vegas, San Francisco, and even in Europe. To be notified of seminars when they occur, please add yourself to ...
Article rated 2.6/5.0
Does Carlos offer Phone/Chat Counseling?
Depending on the situation, Carlos offers special "blitz" sessions where he will sit and discuss an issue for about 20-30 minutes. The terms are that he can record the session (keeping you a...
Article rated 3.7/5.0
I'm under 18... Can Carlos help me?
Given the legal complications of providing any kind of information to minors (under 18) in the United States, Carlos cannot help you directly with your problems as his information is intended for more...
Article rated 2.6/5.0
How much are the programs in my currency?
All prices quoted are in US dollars. If you need to convert US dollars to your currency, please use the currency calculator Xe.com to get an estimate of the price. http://www.xe.com/ucc/ Plea...
Article rated 3.0/5.0
Can I invest in your programs if I live outside the US?
Absolutely! We use Worldpay to assure safe purchases from anywhere in the world. And if you get mail where you live, we can ship it to you!
Article rated 3.0/5.0
How is your program compared to ___________?
t would be unprofessional to sit here and compare our products to others on the market because what I offer is unique in EVERY respect. I take a lot of pride in the quality of my CD, DVDs, and book...
Article rated 3.0/5.0
Is my credit card order secure with you?
The Dating Dynamics team is committed to making the purchase and order process as simple and secure as possible, both for our customers' benefit as well as ours. For this reason we use Worldpay, a wor...
Article rated 2.2/5.0
Does Carlos accept paypal as a mode of payment?
YES! We do accept paypal. To place your order via Paypal, send payment here - paypal@datingdynamics.com Make sure to include your name, shipping address, email address, and the name of the prod...
Article rated 3.0/5.0
I can't access any Podcasts before X...
As noted in the podcast entries, only a few weeks of podcasts are available at any time. Old podcasts are removed to make room for the new ones. If you'd like to get get an archive of previous podc...
Article rated 3.4/5.0
How do I send an endorsement or feedback on a program?
I'd love to hear your comments, compliments, and suggestions... You can reach me on my toll free number: 877-XUMA-NOW (877-986-2669) Dial 15 to leave a testimonial... Dial 16 to ask C...
Article rated 3.0/5.0
Are there any testimonials from customers...?
We have TONS of them. We put a few on the web pages for you, and you can also see more of them here: Testimonials from satisfied customers... And here: Praise for Carlos Xuma's programs...
Article rated 3.0/5.0
I don't know where the book was saved on my computer.
Watch my video on how to download and unzip your files here:Download Instructions. If you went through the saving process, but now you can't find the book, you have a couple of options. One is to...
Article rated 2.7/5.0
Where can I find Carlos' Podcast and Blog?
You can find my blog here: Carlos Xuma's Dating Advice Blog and my podcast here: Carlos Xuma's Dating Advice Podcast and on iTunes as well. You can get the latest newslett...
Article rated 3.0/5.0
When does my evaluation period start?
You should have plenty of time to review your CD or DVD product. Most guys would rather part with their left hand than lose the information they acquire in these programs! Should you find it necess...
Article rated 3.4/5.0
Can I get Carlos' books in hard copy (paper) format?
Yes, you'll soon be able to get them in paperback. Right now we only have the Dating Black Book available in hard copy. We'll let you know by email when you can get yours if you're on the mailing list...
Article rated 3.0/5.0
Will your products work on a Mac?
Yes! (As a matter of fact, I'm a Mac guy, too, and I engineer all my products to be compatible.) The CD and DVD programs will work in any CD or DVD player, and our e-books and downloadable audio wi...
Article rated 3.0/5.0
Is Carlos on Myspace?
Yes! You can even make him one of your friends... just go to: www.myspace.com/thedatingguru
Article rated 3.0/5.0
Can I follow Carlos on Twitter?
CLICK HERE to follow me on Twitter
Article rated 3.7/5.0
Is Carlos on FaceBook?
Click here for my Facebook page. Don't forget to Like my page and be a Fan too.
Article rated 2.8/5.0

 
Powered by Help Desk Software HESK, in partnership with SysAid Technologies