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What is your refund policy? Article rated 2.2/5.0
We are committed to providing excellent products for dating and self-development. In the event you feel a program does not live up to your expectations, you are welcome to return it to us for a refund...
Do you offer a guarantee? Article rated 1.9/5.0
The "Dating Dynamics" programs are supported by a full 90 day money back guarantee*. Take 90 days to use and examine my crucial information, tips and seduction techniques. That's up to 12...
How do I cancel my Advanced Coaching? Article rated 1.9/5.0
If you would like to make any changes to your Advanced Coaching status, please visit this page: Advanced Coaching Status Page Thanks for your interest in our products...
Which program should I get? I'm confused... Article rated 2.3/5.0
The best way to figure out the program for you is to visit our product catalog page here: Carlos Xuma's Dating Advice Programs And if you want to see a visual map of which program comes ...
How will this show up on my credit card? Article rated 2.1/5.0
Your privacy is assured. All programs purchased through us show only "DD Publications" to maintain your privacy. Furthermore, the packages are discreet and unmarked as to the contents.
I didn't get my link to download the program... Where is it? Article rated 1.5/5.0
You can get your download information here: Get Your Download Link Here...
I haven't received my shipment...? Article rated 3.9/5.0
We ship priority mail in most situations, so if you have not received your package after 6-10 business days, please submit a help desk ticket, including your order date, the item purchased, your name,...
Do you offer phone support? Article rated 2.5/5.0
Carlos' programs are currently only offered through the internet. In order to answer your questions in the most efficient way possible, we offer support primarily through this help desk. If you h...
Which password do I use? Article rated 2.1/5.0
In this age of passwords for everything, it can get confusing. 1. You have a password for your e-books (if one came with your purchase.) Be sure to register on the download page for this password...
I lost my ebook password... how do I get it again? Article rated 2.3/5.0
First of all, remember that you may have several passwords: - A password that will open your ebook... - A password to access your Advanced Coaching subscription account... - A possible pass...
Why won't my ebook open? Article rated 2.3/5.0
Watch my video on how to download and unzip your files here:Download Instructions. In the event of any problems with your e-book download: 1) Be sure you filled out the registration inform...
I have no problem downloading the files, but I can't figure out how to unzip them...? Article rated 2.3/5.0
Watch my video on how to download and unzip your files here:Download Instructions.If you're on a PC, you should just be able to open the file by double-clicking on it. You can also get "WinRar" from:C...
Where do I log on to get my Advanced Coaching files? Article rated 3.0/5.0
You can login to your Advanced Coaching Progam here: Advanced Coaching Login
I get an error "PDF is damaged" when I try to open your e-book... Article rated 3.0/5.0
First, make sure you're unzipping the file before you open it with any other applications. You can use Winzip on a Windows PC, or Stuffit on the Mac. (When you're done, you should have a file that end...
Is the newsletter free? Article rated 3.0/5.0
I enjoy giving you the best dating advice each week, along with articles and other resources to improve your dating life. Sometimes it's hard to believe that I give all this great stuff away, ...
How do I unsubscribe from email lists with you? Article rated 1.4/5.0
If you want to unsubscribe from the newsletter series, it's very simple. At the bottom of every newsletter you receive you will see a link followed by a url. If you click on this link or copy and past...
What is your privacy policy...? Article rated 3.0/5.0
I take your privacy VERY seriously. You can review the full details here: Privacy Policy.
I got a computer virus/My hard drive crashed/I lost my files... how do I get them back? Article rated 4.3/5.0
Thanks for you inquiry. As a courtesy to our customers, we would have no problem sending you a link to the e-books so you can download them again. In order to verify your order and send you the ...
What if I'm having a problem with my CD or DVD? Article rated 3.0/5.0
PROBLEMS WITH YOUR CD/DVD? In the event of any problems with your CDs or DVDs that were shipped, please email us with the description of the problem. Be sure to include the following in yo...
Do you sell the Alpha Man e-books separately from the CDs? Article rated 3.0/5.0
We've had many guys request the e-book only from the Secrets of the Alpha Man set, and we say NO. Why? The Secrets of the Alpha Man is such a powerful program BECAUSE OF the CD audio that I crea...
How do I find out about all of Carlos' Programs? Article rated 2.6/5.0
You can find out full catalog here: Carlos Xuma's Dating Advice Programs or you can get our product map here: Carlos Xuma's Dating Advice Catalog Download
Would You Like to Order Carlos' Products by Mail? Article rated 3.4/5.0
Simply send your cashier's check or money order to: DD Publications PO Box 4925 Foster City, CA 94404 Including your name, mailing address, phone number, email, and the name of the product you...
My email has changed. How do I change it on the newsletters? Article rated 1.7/5.0
You'll have to sign up for them again under the new email address. You can do that with our subscription form here: Newsletter Subscription Page.
I'm not getting the newsletter emails... why? Article rated 3.0/5.0
We employ a strict "double opt-in" confirmation procedure in our Newsletter subscription process, and never send mailings to an address that has not confirmed a subscription request. If you h...
I'm having problems getting my Advanced Coaching files... Article rated 2.6/5.0
FOLLOW THESE STEPS: Did you lose the link to the subscribers download page? It's HERE: AAC Download Page. Don't forget to bookmark this location! If you lost your password, go t...
What are the terms of use for the Advanced Coaching MP3 files? Article rated 3.0/5.0
MP3 Terms Agreement to use MP3s responsibly and legally Please read and accept the agreement below to continue purchasing your mp3 download(s). Terms of Service for the Dating Dynamics Advance...
Why can't I order your programs without the Advanced Coaching? Article rated 3.0/5.0
Yes, you do get several free monthly sessions of my Advanced Coaching program free with most of my programs. Hey, if you don't want MORE value for your money, that's always your prerogative. How...
How do I email Carlos a question? Article rated 3.0/5.0
Carlos would love to hear your feedback and questions... You can email him here: Email Form Or call him at 877-XUMA-NOW (877-986-2669) extension 19.
How do I call Carlos? Article rated 2.0/5.0
You can reach Carlos on our toll free number: 877-XUMA-NOW (877-986-2669) Dial 15 to leave a testimonial... Dial 16 to ask Carlos a question... Dial 99 for technical tips... Dial 10 ...
Do you offer seminars? Article rated 2.6/5.0
Yes, we are holding seminars in various locations in the US, such as Seattle, Las Vegas, San Francisco, and even in Europe. To be notified of seminars when they occur, please add yourself to ...
Does Carlos offer Phone/Chat Counseling? Article rated 3.7/5.0
Depending on the situation, Carlos offers special "blitz" sessions where he will sit and discuss an issue for about 20-30 minutes. The terms are that he can record the session (keeping you a...
I'm under 18... Can Carlos help me? Article rated 2.6/5.0
Given the legal complications of providing any kind of information to minors (under 18) in the United States, Carlos cannot help you directly with your problems as his information is intended for more...
How much are the programs in my currency? Article rated 3.0/5.0
All prices quoted are in US dollars. If you need to convert US dollars to your currency, please use the currency calculator Xe.com to get an estimate of the price. http://www.xe.com/ucc/ Plea...
Can I invest in your programs if I live outside the US? Article rated 3.0/5.0
Absolutely! We use Worldpay to assure safe purchases from anywhere in the world. And if you get mail where you live, we can ship it to you!
How is your program compared to ___________? Article rated 3.0/5.0
t would be unprofessional to sit here and compare our products to others on the market because what I offer is unique in EVERY respect. I take a lot of pride in the quality of my CD, DVDs, and book...
Is my credit card order secure with you? Article rated 2.2/5.0
The Dating Dynamics team is committed to making the purchase and order process as simple and secure as possible, both for our customers' benefit as well as ours. For this reason we use Worldpay, a wor...
Does Carlos accept paypal as a mode of payment? Article rated 3.0/5.0
YES! We do accept paypal. To place your order via Paypal, send payment here - paypal@datingdynamics.com Make sure to include your name, shipping address, email address, and the name of the prod...
I can't access any Podcasts before X... Article rated 3.4/5.0
As noted in the podcast entries, only a few weeks of podcasts are available at any time. Old podcasts are removed to make room for the new ones. If you'd like to get get an archive of previous podc...
How do I send an endorsement or feedback on a program? Article rated 3.0/5.0
I'd love to hear your comments, compliments, and suggestions... You can reach me on my toll free number: 877-XUMA-NOW (877-986-2669) Dial 15 to leave a testimonial... Dial 16 to ask C...
Are there any testimonials from customers...? Article rated 3.0/5.0
We have TONS of them. We put a few on the web pages for you, and you can also see more of them here: Testimonials from satisfied customers... And here: Praise for Carlos Xuma's programs...
I don't know where the book was saved on my computer. Article rated 2.7/5.0
Watch my video on how to download and unzip your files here:Download Instructions. If you went through the saving process, but now you can't find the book, you have a couple of options. One is to...
Where can I find Carlos' Podcast and Blog? Article rated 3.0/5.0
You can find my blog here: Carlos Xuma's Dating Advice Blog and my podcast here: Carlos Xuma's Dating Advice Podcast and on iTunes as well. You can get the latest newslett...
When does my evaluation period start? Article rated 3.4/5.0
You should have plenty of time to review your CD or DVD product. Most guys would rather part with their left hand than lose the information they acquire in these programs! Should you find it necess...
Can I get Carlos' books in hard copy (paper) format? Article rated 3.0/5.0
Yes, you'll soon be able to get them in paperback. Right now we only have the Dating Black Book available in hard copy. We'll let you know by email when you can get yours if you're on the mailing list...
Will your products work on a Mac? Article rated 3.0/5.0
Yes! (As a matter of fact, I'm a Mac guy, too, and I engineer all my products to be compatible.) The CD and DVD programs will work in any CD or DVD player, and our e-books and downloadable audio wi...
Is Carlos on Myspace? Article rated 3.4/5.0
Yes! You can even make him one of your friends... just go to: www.myspace.com/thedatingguru
Can I follow Carlos on Twitter? Article rated 3.7/5.0
CLICK HERE to follow me on Twitter
Is Carlos on FaceBook? Article rated 2.8/5.0
Click here for my Facebook page. Don't forget to Like my page and be a Fan too.
 

» Top Knowledgebase articles: Views
 
» Latest Knowledgebase articles: Date added
 Is Carlos on FaceBook? 2011-06-17 16:40:55
 Can I follow Carlos on Twitter? 2011-06-17 16:39:07
 Is Carlos on Myspace? 2011-06-17 16:30:05
 Will your products work on a Mac? 2011-06-17 16:22:41
 Can I get Carlos' books in hard copy (paper) format? 2011-06-17 16:20:03
 When does my evaluation period start? 2011-06-17 16:18:17
 

 
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